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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: 800-123-4567

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

 Free shipping on USA orders of $75 or more & on international orders of $150 or more

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on Shella within 20 days of the delivery date.

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Shipping

  • USA: First Class & Priority Mail usually within 3 to 5 business days
  • International: First Class & Priority Mail usually within 6 to 20 days
  • Express delivery options also available
  • Free USA shipping on orders of $75 or more
  • Free international shipping on orders of $110 or more on over 200 items.  Free shipping on orders of $150 or more for everything else.
  • Please see our shipping policy for more

Returns And Exchanges

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have (be sure to contact us first!), and once the return is accepted, make a separate purchase for the new item.
  • If you're worried about it, check out our refund policy for more information.

    Thanks for contacting us. We'll get back to you as soon as possible.

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