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  • ORDER FAQ: REFUNDS WHEN

ORDER FAQ: REFUNDS WHEN

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping cost cannot be refunded.
  • You can always contact us for any return question at returns@prismpear.com.
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Shipping

  • USA: First Class & Priority Mail usually within 3 to 5 business days
  • International: First Class & Priority Mail usually within 6 to 20 days
  • Express delivery options also available
  • Free USA shipping on orders of $75 or more
  • Free international shipping on orders of $110 or more on over 200 items.  Free shipping on orders of $150 or more for everything else.
  • Please see our shipping policy for more

Returns And Exchanges

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have (be sure to contact us first!), and once the return is accepted, make a separate purchase for the new item.
  • If you're worried about it, check out our refund policy for more information.

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