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Here to Help

Having an issue? Or maybe you just want to say hi! The more info you provide, the quicker we can help you. Please have your order number ready if applicable.

Currently, we do not offer live help, but we will update this area in the future if we do.

hello@prismpear.com

Customer Service Hours
MON to FRI: 9:00AM - 5:00PM
Response may take up to 24 hours

    Drop Us A Line

    Having an issue? Or maybe you just want to say hi! Fill out the form below or e-mail us at hello@prismpear.com. The more info you provide, the quicker we can help you. Please have your order number ready if applicable.

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    Shipping

    • USA: First Class & Priority Mail usually within 3 to 5 business days
    • International: First Class & Priority Mail usually within 6 to 20 days
    • Express delivery options also available
    • Free USA shipping on orders of $75 or more
    • Free international shipping on orders of $150 or more
    • Please see our shipping policy for more

    Returns And Exchanges

    • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

    • Exchanges: The fastest way to ensure you get what you want is to return the item you have (be sure to contact us first!), and once the return is accepted, make a separate purchase for the new item.
    • If you're worried about it, check out our refund policy for more information.

      Thanks for contacting us. We'll get back to you as soon as possible.

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